Last Mile (Moped, Car, E-bike) About RelayWho are Relay?What cities do you currently operate in?Can I work part‑time or only full‑time?Where do I collect the parcels?How do I carry the parcels?Can I choose which area I want to work in?Application Process Do I need my own vehicle?How old do I have to be to apply?What documents do I need to apply for Relay?Can I work with provisional licences?What is a DVLA check code and why do you need it?Can I apply with an international licence?What app do I need?InsuranceWhat type of insurance is required?Do you offer insurance?Are there any insurance eligibility requirements I should know about?I accidentally said I have my own insurance, but I don’t how can I fix this?Relay Hire & Reward top-up insurance4 articles | 0 categoriesDocument Checks (KYC) & Right to WorkHow do I complete the identity check (KYC)?How long does it take to verify my identity (KYC)?My document check (KYC) verification failed - can I resubmit my documents?How do I get a share code?How do I complete my right to work checks?Background Check Why do you need me to do a background check?How long does the background check take?What if something comes up in my check?Waiting ListWhen will I be onboarded and why am I waiting?ReferralsHow can I refer another courier?Area PreferencesHow do I confirm or update my preferred working area?What will my area preferences be used for?Relay Copilot App & AccessTroubleshooting: The Relay Copilot app is not available in my countryMy app isn’t working - what should I do?I am not receiving verification code (OTP)Relay Copilot App shows a blank or white screen. What should I do?Bookings & RoutesHow do I book routes?PaymentsWhen do I need to provide my bank details, and what do you need?How and when do I get paid?Do I need to submit invoices or deal with VAT?Submit a Request to Relay Courier SupportSubmit a Request to Relay Courier Support
