Introducing: On Call Shifts
Designed for flexibility, reliability — and guaranteed pay.

What is an On Call Shift?

An On Call Shift means you're on standby — ready and available to be called in if needed.


You’re not guaranteed to drive, but must be prepared to respond and arrive promptly if contacted.

How does it work?

  • You’ll be on standby between 5:30 AM and 7:30 AM
  • If we call you, you must arrive at the depot within 30–45 minutes
  • If you’re not called, you still receive £75 flat pay
  • If you are called in, you’ll be paid the full shift rate

How much do I get paid?

  • £75 flat rate — even if you’re not called in
  • Full shift pay — if you are called in and complete a route

Where do I go for this shift?

If called in, you’ll start as usual from the depot:

London Depot – UB11
DC5A, Prologis Park, 2 Iron Bridge Road, Stockley Park, West Drayton, UB11 1FP

What happens if I don’t answer or arrive late?

  • No response to call = counted as a no-show
    • Penalty: 2 strikes + immediate 1-week suspension (as per policy)
  • Late arrival (beyond 45 minutes after call) = 1 strike

Can I book more than one On Call Shift?

Yes — and to qualify for Priority+, you must complete 2 or more On Call Shifts per month

Where do I find these shifts?

On Call Shifts appear in When I Work like regular shifts, but will be labeled:
“On Call London"

What do I need to do to prepare?

  • Be awake and ready from 5:30 AM to 7:30 AM
  • Keep your phone on loud and nearby
  • Be ready to leave immediately and arrive at the depot within 30–45 minutes if called
  • Treat this as a professional commitment — you are expected to show up if contacted

What if I’m not called in?

No problem — you’ll still receive £75 for staying ready. Your reliability helps keep the operation running smoothly.